Privacy & Policy

How We Collect Information

When you contact us, submit a registration, or request support, we may collect details such as your name, phone number, email address, CNIC/passport information, and travel-related preferences. We also collect technical usage information (such as browser/device type and session activity) to improve website performance and reliability.

How We Use Your Data

• To process inquiries, registrations, and package requests.
• To communicate booking updates, payment reminders, and travel advisories.
• To provide customer care and improve service quality.
• To comply with legal, regulatory, and ministry-level documentation requirements.

Sharing and Disclosure

We only share relevant data with trusted service partners where necessary, including visa processors, airlines, accommodation providers, payment processors, and government-related authorities. We do not sell personal information.

Data Security and Retention

We use practical security controls and restricted operational access to protect your information. Records are retained only for operational, legal, and compliance purposes and are reviewed periodically.

Pilgrim Terms and Operational Notes

• Shared-room package allocations may include 3 to 4 person occupancy.
• Package prices can vary based on exchange-rate movement and third-party charges.
• Hajj waiting lists are processed in submission order.
• Biometric and regulatory requirements must be completed as instructed by the authorities.
• Final itinerary details are generally issued near departure dates and may adjust due to airline scheduling.
• Some transport segments may involve waiting time due to road controls and operational congestion.

Your Rights

• You may request access to your submitted information.
• You may request correction of inaccurate details.
• You may request deletion where legally and operationally permissible.